Supervision

"Working together to develop insight that optimises growth"

Supervision is when two people (a supervisor and supervisee) talk through a difficult situation to understand what is happening and find effective workable solutions.

Q & A

What is the role of the supervisor?

As supervisor my role is to contract with you clearly, be an alert and active listener (listening for what is spoken and not spoken), ask probing questions and always treat you with respect.  I also ensure confidentiality of the information you give me.  I will encourage you to reflect, support your growth and learning and celebrate your successes and learnings with you. 

What is the role of the supervisee? 

As supervisee your role is to be honest, open and willing to learn and grow.  Also, to bring your worries, concerns, failures and successes so we can achieve greater outcomes than you could potentially reach on your own. 

How will I benefit? 

"A burden shared is a burden halved."  Good supervision is both supportive and challenging.  We all have our blind spots.  A key benefit of TA supervision is to explore alternative behaviours, processes, outcomes or attitudes that will result in more healthy, productive and effective results. 

How often would I use supervision? 

A supervision session is typically an hour in duration.  And depending on your situation, this can be weekly, fortnightly or monthly. 

What theoretical framework do I use?

There are many dynamics at play when working with complex issues that arise in organisations.  As shown in the diagram below, when we work together in the supervisee/supervisor relationship we are taking into account our past and present history, the culture we come from and our script (how we made decisions and sense of the world around us as we were growing up).   

We also take into account the interactions from the 'other'.  The colleague, employee, manager, boss, student, parent ... who is impacting on the relationship and might be the reason for the conflict or difficulty - the reason for the supervision.  The 'other' also has their own past and present history as well as their culture and script - known and unknown. 
I also take into account potential conflicts of values, philosophical perspectives and ethical issues and could be impacting on the relationships and dynamics. 

This process, supervision, allows time to reflect and find meaning within the dilemma so the supervisee develops awareness as well as solutions.   As well we are looking for ensuring a 'safe and ethical' practice and one where successful and effective outcomes are apparent.   

Various models give supervision a framework in which to work with the issues.  One of the models is the diagram below:









Case Studies

Here are some examples of how supervision might be used:

Example 1
The organisation is moving to a self-managing team style instead of being directed by Troy, the manager.  He needs to move his staff from being reliant on him to give support, motivation and leadership to becoming more team and customer focussed and using each other for problem solving.  This will involve the team recognising their skills and deficits so they can develop the skills and strategies to better meet the needs of the market.  Troy has asked for assistance to work productively especially with some staff who are actively working against him.  Specifically he wants to gain skills about how to support them through the change process so they work cooperatively together.  He wants to inspire them with the new vision and show them how much more rewarding it will be for them.   

During one of the sessions we talk about fear, anxiety and how the unconscious processes will be displayed in everyone's body language, both his and his team.  We work through how he can be aware of what his fears and anxieties are and how he can create anhones and supportive environment.


Example 2
Harold is really angry with an employee who won't deliver his written work on time and with sufficient detail so the senior management can make important decisions.  He ends up re-doing it to avoid the embarrassment of senior management complaining.  This results in him working long hours so he is not home to read to his young children before they go to sleep.  He notices he is becoming very resentful and although he used to love his job he is now wondering if it is time for a change.

During supervision we talk about what Harold wants to change (we contract for change).  I (the supervisor) ask him what he wants from me and how he wants me to bring it to his attention (we contract for process).   Harold wants me to notice what he is missing in his interaction with his staff member and to be straight with him. As soon as we clarify all these pieces he suddenly realises that he hasn't been that clear with his employee - contracting for change and being aware of the process. 

Harold is a trainee of TA so we talk about a relevant TA theory.  He chooses 'discounting' and using the 'Steps to Success' booklet, he identifies that in doing his staff member's work he is not enabling the person recognise there is a problem.  He decides to contract more clearly, as well as work with his employee to identify areas for skill development.

Supervision testimonials

I always feel both supported and challenged
I look forward to and value my coaching sessions with Anne as I always come away with new perspectives and clarify about the way forward. While Anne helps we make sense of more immediate situations, working with her over time has matured my leadership mind-set which I am grateful for as my leadership practice gets increasingly complex. Anne is extremely perceptive and makes observations and asks questions that I would never have considered myself and I always feel both supported and challenged.
Stephanie White
Organisational Developmnet Manager
Her supervision style has adapted through different needs and circumstances ...
I have been working with Anne for the past three years, and as my supervisor she has supported me professional - and personally - through the challenges inherent in going into private practice as a professional development coach. Her supervision style has adapted through different needs and circumstances, but throughout has always been warm and supportive, encouraging me to work through different scenarios to find my own answers, but always available to share the benefit of her experience, or provide alternatives perspectives when needed. She has been an invaluable sounding board and guide when working with complex issues. Although initially it was Anne's business experience and knowledge in my field that drew me to her, it has been her remarkable generosity of spirit, warmth and energy that has kept me coming back. Working with Anne as my professional supervisor has enabled me to clarify my direct and stay on track, while being supported in remaining true to my own values, beliefs and ways of working.
Carina Gwynne
Professional Development Coach
Power is in the relationship
I passed the examination of "Certified Transactional Analyst" (CTA) in November 2017 thanks to Anne Tucker's supervision. At that time I was trying CTA's simulated test but I was troubled that I could hardly demonstrate my capability. I began receiving her supervision under such circumstances. There are three points to thank her supervision as follows: 1. It was clear and skilful enough how to make an effective presentation in the examination. 2. I got a powerful encouraging stroke with supervision involvement. 3. She also had overseas teaching experiences that I was able to polish my presentation of her English in an easy-to-understand manner. Through her supervision, I was able to learn that it "Power is in the relationship". In sincerely appreciate her warm and insightful supervision.
Mayumi Yoda
Educationalist Japan
I always leave our supervision having learnt something.
I have been working with Anne as my supervisor for about 18 months. We have developed a trusting relationship and I really enjoy her positive, warm and supportive style. Supervision with Anne provides a safe space for me to reflect on my work and myself. We work hard in our time together and I always leave our supervision having learnt something. Anne helps me to clarify my focus for our session sand to work out answers form myself. She asks great and timely questions and will also share her won experience which I really appreciate. A great supervision experience.
Cleia Bulman
Professional Supervisor